Hi, my name is Judy, and I work as a virtual assistant. I support business owners by helping manage tasks, communications, and keeping things running smoothly behind the scenes. My first client is Brian, who runs a business in the window cleaning and pressure washing industry. Brian is amazing to work with—he’s very bubbly and brings a lot of energy to the table, but he’s also super business-centered. He knows what he wants, sets expectations clearly, and while he’s strict in a professional way, he also gives chances and room to grow. The hiring process with Lyra was very smooth and fast. Everything was clear from the beginning, which made the transition easy. Onboarding was seamless, and the training gave me a really good understanding of how to work as a VA in general. I learned a lot, not just about the tasks but about the overall mindset and approach to supporting a business like this. I’ve gained a lot of knowledge, especially on how to be an effective VA. Lyra’s way of running things helped me see what high-level professionalism looks like, and that’s been a huge part of my growth. The trainings were clear, fast-paced, and gave me the chance to grow. Lyra is someone you’d love to work with—she knows how to balance expectations with support. Thank you.

Hi, my name is Necole. I currently handle email and calendar management, inbound/outbound calls, customer service, scheduling and appointment setting, and social media management. Justin, who is in the window cleaning industry, has been incredibly helpful since I started. Although neither of us was very familiar with the tools we used in the beginning since he transitioned to a new tool and me just started the job, he always made the effort to find ways to help me understand the work and make things easier. He made sure everything was clear and manageable, which really helped me adjust quickly. What I truly appreciate is how easy I can approach him and whenever they have team gatherings with the cleaning crew, he always makes sure that I’m included though I was not in the same location as them. On top of that, whenever I’ve had personal matters to attend to, Justin has been very understanding and supportive, making sure I could take the time off when needed. The hiring process was smooth and straightforward. I honestly didn’t expect to get hired on the spot there were no complicated or unnecessary questions, just direct and clear communication. Lyra also gave me useful tips on how to present myself and respond to clients, which helped boost my confidence as a person who always get nervous. During the training, the materials were easy to follow. Even just watching the slide presentation made a lot of things clear. What stood out most was Lyra’s support and guidance. I know it's her role as a trainer, but the way she handles things is different especially for someone like me who sometimes forgets steps or details. She always answered my questions patiently and provided helpful advice, techniques, and ideas that made a big difference in how I approach my tasks. Overall, I’m very grateful to be part of this team and to have started my journey with such supportive and encouraging people.

I’m Reina, and I’ve been working with Patrick Martin for a year in his window cleaning business. I handle bookings, customer interactions, and other daily tasks. Patrick has truly been a blessing—always supportive and understanding, especially when my mom was sick and when I lost her. His kindness and flexibility mean so much to me, and I’m deeply grateful for the opportunity to work with him.

My name is Jenny, and I’m a General Virtual Assistant working with the coolest boss, Alex. My tasks include handling outbound and inbound calls, creating social media posts, tracking project progress, preparing and following up on client estimates, arranging job schedules, and communicating with customers to address their inquiries while building rapport. I also update marketing materials, scripts or templates, and our CRM to reflect the company’s new business name, as well as research contact information for potential customers. Alex is in the window washing and pressure washing industry. He’s very understanding, passionate about his work, and always focused on providing quality service to his customers. He’s not just a great boss but also a teacher and mentor. Even during the interview, I already sensed that I would learn a lot from him and that truly turned out to be the case. He provided one-on-one training in addition to the sessions conducted by Ms. Lyra. He’s patient, values my input, and gives constructive feedback that really helps me grow. What I appreciate most about Alex is how he checks on my well-being every now and then, especially during the recent earthquake we experienced. His concern for his team’s welfare says a lot about his leadership and character. When it comes to the hiring process, onboarding, and training, everything was smooth and well-coordinated. Alex is my second client under this program, and to be honest, I initially doubted whether I still deserved to be part of it after my first client. But this experience renewed my confidence. I really appreciate the honesty and straightforwardness throughout. It gave me clarity and avoided false expectations. Ms. Lyra made the whole process easier by giving timely updates and preparing me for each step, including short background briefings before meetings. The training was packed with information overwhelming in a good way, but I truly enjoyed it since it was something new for me. Ms. Ly was open to questions and always willing to help, which made the learning process much easier. Overall, I’m truly grateful to be part of this program. Both Alex and the team genuinely care about our growth, well-being, and safety, and that kind of support makes this experience incredibly rewarding.